I recently had the misfortune of ordering a service upgrade from a cable provider. I suppose I must bear part of the blame. I didn’t know in some cultures, the word “upgrade” is synonymous with the word “cancel”. The company scored an almost perfect score: they screwed everything up except the billing process. What should have been a simple modem / router swap out turned into no phone ore internet and limited cable for 3 days, 9 hours on the phone, promised discounts that haven’t occurred, and finally a service visit from a real, live human being. Did you know your cable company does not give your phone number or…

I’ve had the opportunity to do a lot more driving lately, since I’m no longer tied to a desk. I find it enjoyable, but I have to question the ability and sanity of some of the driver’s I’ve encountered. Some of my concerns: If you’re going to pass, then do it! Why someone has to get next to another vehicle and stay there for miles is beyond me. It’s amazing to be in a pack of 20 cars bumper to bumper at extra-legal speeds, and have four miles of clear road ahead for 10 minutes. Step on the gas, Gladys! If you’re being passed, be passed. I’m a great fan…